After updating your XPLORA 1 and your XPLORA app to the newest version, you will be able to use a new function called "X-Talk". With X-Talk, your child will be able to send and receive voice messages, as well as pre-defined text messages.
To download the necessary firmware update for X-Talk, open the menu "My watch" -> "Info" -> "S/W Upgrade" on your watch.
It may happen that you initially aren't able to receive X-Talk messages from your child. If this happens, please check that you have downloaded the newest version of the XPLORA app.
If your XPLORA app is up to date, the issue is most probably related to your XPLORA app user account. If you previously created another user account for the XPLORA app with the same phone number, X-Talk might not work properly. In that case please contact us, so we can delete the user account for you.